Terms and Conditions

Last updated: 18/04/2024

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the controlandchange.co.uk or controlandchange.com website (the “Service”) operated by Control and Change (“us”, “we”, or “our”, “Control and Change Hypnotherapy”)).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Control and Change Terms and Conditions

These are the standard terms and conditions that apply to all services and courses provided by Paul Wren trading as Control and Change, in person, online or downloadable (“CAC” or “we” or “us” or “our” hereafter).

Upon the signing (digitally or physically), of our GDPR form, clicking the terms button on our website, or paying for any course and/or service, you agree to the terms of this agreement which will bind you. If you do not agree to these terms and conditions you must cease to purchase any course or other services from us.

1. Courses and services

1.1. Courses and services are described on the CAC website, Facebook and/or Calendly page.  We will deliver the courses and the services with reasonable care and skill in accordance with the description set out.

1.2. CAC reserve the right to modify or withdraw any of our courses and services without notice, including online and in person.

1.3 You are expected to confirm that any courses and/or services you are purchasing will meet your needs.  We do not make any guarantee to you that you will obtain a particular result, from your purchase and completion of any of the courses and/or services.

2. Ordering and purchasing courses and/or services in person or online

2.1. When you purchase any course and/or service online or in person, you are doing so on the basis of these terms and conditions.  CAC reserves the right to cancel or decline your purchase at any time until it has been confirmed in accordance with clause 2.3 below.

2.2. Following receipt by us of your purchase for any course and/or services online or in person, we will contact you confirming receipt of your purchase.

2.3. A legally binding agreement between us and you shall come into existence when we have:
(a)    accepted your offer to purchase any course and/or services from us by sending you an email confirming the purchase; and
(b)    received payment of the relevant fees from you in accordance with clause 3 below.

3. Cancellation

3.1. Subject to clause 3.2 below, where we have accepted / confirmed the course and/or services being purchased by you and formed a legally binding agreement with you in accordance with clause 2.3 above, then you are not permitted any form of cancellation, variation or refund of your purchase of any courses and/or services unless at the entire discretion of CAC.

3.2. If you have purchased a course and have already accessed, downloaded the course and/or been provided with some of the other services by us then you shall have no right to cancel your purchase, or obtain a refund and you will charged the full amount for that course and/or service.

3.3 A minimum of 48 hours notice for a cancellation, or rescheduling, of an online, or in person appointment, is required to avoid a £25 fee being charged. We reserve the right to change this amount without notice. The increase will not be applied to you within 30 days of your initial purchase date. Postponed appointments are an agreement that you are going ahead with the service provided, but this is still in accordance to clause 4.6.

3.4 Due to the nature of our work together and the level of self sabotage my clients often experience, payment made is final and there are no refunds.

4. Payments and charges

4.1. Course and/or service fees are provided on the website and/or by email from CAC.

4.2. All fees are exclusive of VAT. CAC reserve the right to change this if required on a future date.

4.3. Fees for courses and/or services purchased by you on the website or in person, shall be paid in full at the time of purchase.  Fees must be paid in full prior to you accessing any course, or services commencing, unless a payment plan has been agreed with CAC in advance. Payment methods can vary and currently include, but are not limited to, credit/debit card, PayPal (including PayPal 3) and BACS transfer. 

4.4 We reserve the right to review and modify fees and payment methods without notice.

4.5 CAC reserves the right to change prices quoted in a confirmation of appointment letter, 30 days from the date of said letter, unless a minimum 50% deposit or full payment has been made.

4.6 CAC session work is carried out as a set programme and therefore refunds for unused sessions (regardless of the amount or length of sessions) cannot, and will not, be given and all sessions must be used within 8 weeks from payment, or they will expire, unless at the entire discretion of CAC.

4.7 CAC reserves the right to add an additional charge, currently £25, when working outside our core hours of business. We will make you aware of this before the appointment has been confirmed. We reserve the right to change this amount without notice. The increase will not be applied to you within 30 days of your initial purchase date.

5. Health and Safety

5.1 You acknowledge that certain sessions can be emotional and you agree that you voluntarily participate with the full knowledge that there is a chance of some distress arising from your participation, as with all forms of therapeutic therapy.

5.2. You must ensure that you are fit and well enough to participate as you will at all times be responsible for your own state of health, physical condition and wellbeing.

5.3. If you have any concerns about your fitness or health, you should seek appropriate medical advice from a relevant medical professional before attending. We cannot and do not provide any such advice.

5.4. You agree that when you book and attend any online or in person appointment, that will be your confirmation that you have no health or fitness problems which may affect your participation.

5.5. Clients connecting online or arriving in person, intoxicated or under the influence of drugs, will be disconnected or turned away and charged the full session fee.

6. Liability

6.1 Participation in a course or being in receipt of the services is not a guarantee of success or increase in business. We are not responsible for results you do or do not achieve. Likewise, testimonials and examples of other people’s success (used during the course, displayed on the website or referenced during provision of the services) are examples and it does not mean you will achieve similar success. 

6.2. CAC’s total liability arising from or in connection with these terms and conditions and in relation to anything which we may have done or not done in connection with these terms and conditions and the delivery of the course or services (and whether the liability arises because of breach of contract, negligence or for any other reason) shall be limited to the fees received by us.

6.3 Nothing in these terms and conditions excludes or restricts our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law. For full details of consumers’ legal rights, including those relating to digital content, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

7. Intellectual Property

7.1. All Intellectual Property Rights in any course or service provided are, and remain, the intellectual property of CAC.

7.2. You are not authorised to:-

(i) copy, modify, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit or distribute any of the Course Materials without prior written permission;

(ii) record on video or audio tape, relay by videophone or other means the courses and/or services given;

(iii) use the course or service materials in the provision of any other course or training whether given by us or any third party trainer;

(iv) remove any copyright or other notice of CAC on the course and/or service materials;

(v) modify, adapt, merge, translate, disassemble, decompile, reverse engineer (save to the extent permitted by law) any software forming part of the course.

Breach by you of this clause 7.2 shall allow us to immediately terminate these terms and conditions with you and cease to provide you with any services, including but not limited to access to all courses.

7.3. In consideration of the fees paid by you, we grant to you a limited, non-transferable, non-exclusive licence to use the course materials for the sole purpose of completing the course.

8. Use of any course, service and its content

8.1 Purchasing a course grants you a single non-transferable licence to use the course. You may use the course for personal purposes only.

8.2 Commercial use of the course is not permitted. Please contact us with any enquiries regarding the commercial use of any part of the course.

8.3 You agree that you will not use the course for commercial purposes unless given our express written permission to do so.

8.4 You will not systematically copy anything from the course with a view to creating or compiling any form of comprehensive collection, compilation, course, service, directory or database unless given our express written permission to do so.

8.5 Any free or additional content is also covered by these terms.

9. Termination

9.1. We shall be entitled to terminate these terms and conditions and cease to provide you with any services with immediate effect in the event that you:

1  – Fail to pay our fees;

2 – Act in an aggressive, bullying, offensive, threatening or harassing manner towards any employee of CAC, or any of its clients;

3  – Are in breach of these terms and conditions.

9.2. On termination clause 7 (liability), 8 (intellectual property rights) shall continue notwithstanding such termination.

10. Entire Agreement

These terms and conditions are the entire agreement between the parties and supersede any prior agreements and arrangements, whether written or oral. You confirm that you have not relied on any representations in entering into these and any other terms and conditions with us.  Nothing in this clause or terms and conditions shall limit liability for any fraudulent misrepresentation.

11. Force Majeure

CAC shall not be liable to you for any breach of its obligations or termination under these terms and conditions arising from causes beyond its reasonable control, including, but not limited to, fires, floods, earthquakes, volcanoes, global or national pandemic and other acts of god, terrorism, strikes, delay caused by transport disputes, failure to provide a course caused by a death in the trainer’s family, illness of the trainer, government edict or regulation.

12. Privacy

12.1 Use of the website is also governed by our Privacy Policy which is incorporated into these terms and conditions by this reference.

13. No Waiver

In the event that any party to these terms and conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

14. Law and Jurisdiction

14.1 These terms and conditions, and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

14.2 If you are a consumer, any disputes concerning these terms and conditions, the relationship between you and us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

14.3 If you are a business, any disputes concerning these terms and conditions, the relationship between you and us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

15. Communications and Complaints

15.1 All notices/communications shall be given to us by email to paul@controlandchange.co.uk. Such notice will be deemed received the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

15.2 We may from time to time, if you opt to receive it, send you information about our products and/or services. If you do not wish to receive such information, please email at paul@controlandchange.co.uk with ‘Unsubscribe’ in the subject line.

15.3. We always welcome feedback from you and whilst we always use all reasonable endeavours to ensure that your experience as our client is a positive one, we nevertheless want to hear from you if you have any cause for complaint. If you have any complaint about course and/or services or any other complaint about us or any of our staff, please raise the matter with Mr Paul Wren who can be contacted by email at paul@controlandchange.co.uk.

16. Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

17. Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Control and Change.

Control and Change has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Control and Change shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

18. Governing Law

These Terms shall be governed and construed in accordance with the laws of without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Contact Us

If you have any questions about these Terms, please contact us.